Hava Oaks Medical is committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information when you schedule your appointment and sign up for our SMS text messaging services.

Consent to Receive Text Messages: By providing your mobile phone number during patient onboarding, you consent to receive text messages from Hava Oaks Medical and its subsidiaries regarding your current or future treatment options.

Information Collection: 

• Phone Number: We collect your phone number when you voluntarily provide them at patient onboarding and clicked the “I Accept” button as a consent of your opt-in to receive SMS messages from us.

Information Usage:

• SMS Communication: We use your phone number to send you relevant SMS messages related to your appointment, reminders, and other important updates.

Privacy and Compliance: We respect your privacy and comply with all relevant regulations. Your information will be used solely for the purposes stated above and will not be shared with third parties without your explicit consent.

Opt-In and Opt-Out:

• Opt-In: By providing your phone number and clicking the “I Accept” button, you consent to receive SMS messages from Hava Oaks Medical.
• Opt-Out: To stop receiving SMS messages, simply reply “STOP” to any message you receive from us.

SMS Opt-Out Assistance:  To revoke your consent at any time, simply text “STOP” from the subscribed number to 540-667-1230. For assistance or to report issues, text “HELP” to 540-667-1230.

Voluntary Consent: Your consent to receive these communications is voluntary and not a condition for enrolling as a patient. If you choose not to consent, we may still contact you regarding specific appointment reservations you have requested.

Note: Patients declining SMS Consent outrightly are encouraged to call the Practice primary line, 540-667-1230, to discuss alternative onboarding and communication options.

Security:

• Data Protection: We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or misuse.  
• Third-Party Disclosure: We do not share your phone number with third parties for marketing purposes.

Changes to This Policy: We may update this policy from time to time. Any changes will be posted on our website.

Contact Information: If you have any questions about this privacy policy, please contact us at info@havaoaks.org or 540-667-1230.

Automated Messages: Appointment reminder texts may be sent using automated systems and may include prerecorded messages or templates. Message frequency will vary, and standard message and data rates may apply.

By providing your phone number and opting in to receive SMS messages, you consent to the collection and use of your information as described in this policy.

Hava Oaks Medical Comprehensive Privacy Policy

Introduction

Hava Oaks Medical Practice (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information. By using our services, you consent to the practices described in this policy.

Information We Collect

We may collect the following types of personal information from you:

• Contact information: Name, address, phone number, email address
• Health information: Medical history, symptoms, test results, diagnoses, and treatment plans
• Insurance information: Insurance provider, policy number, and coverage details
• Financial information: Payment information, such as credit card numbers
• Other information: Demographic data, such as age, gender, and occupation

How We Collect Information

We may collect information from you in several ways, including:

• When you provide it directly to us (e.g., through our website, phone, or in person)
• When you use our services (e.g., by scheduling an appointment or accessing your medical records)
• From third-party sources (e.g., insurance providers, laboratories)

How We Use Your Information

We may use your personal information for the following purposes:

• To provide you with medical care and treatment
• To manage your appointments and billing
• To communicate with you about your healthcare
• To improve the quality of our services
• To comply with legal and regulatory requirements

Disclosure of Your Information

We may disclose your personal information to:

• Our employees and staff who need to access it to perform their job duties
• Third-party healthcare providers involved in your care
• Laboratories, pharmacies, and other healthcare entities
• Insurance companies
• Law enforcement agencies or government officials as required by law
• Business associates who perform functions on our behalf

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee the absolute security of your information.

Your Rights

You may have certain rights regarding your personal information, including the right to:

• Access and correct your information
• Request the deletion of your information
• Object to the processing of your information
• Restrict the processing of your information
• Data portability
• Withdraw your consent

To exercise your rights, please contact us using the information provided below.

Contact Information: If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Hava Oaks Medical, 1 W Main St. Berryville, VA 22611. | Tel: 540-667-1230 | (info@havaoaks.org)

Updates : We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the revised policy on our website.

Effective Date: This Privacy Policy is effective as of October 1st, 2020.